DCS Connect is the premier Slack community for digital customer success professionals. Connect with peer pioneers shaping the future of digital CS, share insights, and more.

Customer success (CS) practitioners and vendors keep talking to me about scaled and digital-led customer success. Despite the heavy use of the terms, it is not inconceivable for people to misuse t....

Many companies are collectively facing a sink-or-swim moment, forced to do more with less. But there is a silver lining. The current market offers an opportunity for achievement beyond the status quo.

Agenda: Join us for a discussion with Izzy Carey, Manager of Customer Success and Activation at Ramp, as she shares insights on how her team has enhanced the customer onboarding experience. We’ll explore the challenges they faced, the solutions they implemented to improve efficiency, and how they’re now measuring their success. Additionally, we’ll talk about the future of her team as they continue to identify challenges and streamline the onboarding process. The session will be moderated by Sam David, Digital Customer Success Program Manager at monday.com.

In fact, 81% of all customers attempt to resolve issues themselves before reaching out to a live representative. So why not equip customers with the resources to help themselves if this is ultimately

The State of Generative AI in the Enterprise series, Getting Real About Generative AI, explores how organizations are getting down to the work of turning potential into reality.

As generative AI adoption accelerates, survey respondents report measurable benefits and increased mitigation of the risk of inaccuracy. A small group of high performers lead the way.

The podcast for Customer Experience leaders and practitioners alike; focused on creating learning opportunities centered around the burgeoning world of Digital & Scaled Customer Success.