Discuss criteria for Digital Scale success and also the power of Office Hours.

MeetUp: Dan Ennis (Workato) and Sam David (Monday.com

Josh Schachter, founder of UpdateAI, discussed how AI-driven insights can transform customer success by capturing and acting on key customer signals, helping companies increase revenue and reduce churn. He highlighted UpdateAI’s use of advanced frameworks and Retrieval-Augmented Generation (RAG) to provide structured, actionable insights from customer conversations.

Meet-Up: Josh Schachter from UpdateAI

DCS Connect is the premier Slack community for digital customer success professionals. Connect with peer pioneers shaping the future of digital CS, share insights, and more.

DCS Connect Community (Slack)

Customer success (CS) practitioners and vendors keep talking to me about scaled and digital-led customer success. Despite the heavy use of the terms, it is not inconceivable for people to misuse t....

Forrester's: Are Scaled And Digital-Led Customer Success The Same Thing? Inconceivable!

Join Aaron Hatton of PVcase and Alex Turkvic of The Digital Customer Success podcast to discuss digital and scale success. Join us on January 9th at 9 am PT / 12 pm ET.

Meetup: Aaron Hatton from Gainsight

Join us February 6th, 2025 at 9 am PT / 12 noon ET .Marie Lunney From Bynder will discuss automating CSM-led touchpoints. These include setting business objectives, KPIs, delivering QBRs, and more -- all focused on confirming value.

Meet Up with Marie Lunney from Bynder

Join Dan Ennis from Workato and Sam David from Monday.com to learn about scaling digital programs.Join us on December 5th at 9 am PT and 12 noon ET.

Meet-Up: Dan Ennis from Workato

Join Josh Schachter, entrepreneur, investor, founder, and CEO, and Scott K. Wilder to discuss digital customer success and scale. We will be discussing how to automate and leverage VOC. Date: November 7th, 2024. Time: 9 am PT / 12 noon ET.

Join us on October 10th at 9 am PT / 12 pm ET.Agenda:Join us for a discussion with Izzy Carey, Manager of Customer Success and Activation at Ramp, as she shares insights on how her team has enhanced the customer onboarding experience. We’ll explore the challenges they faced, the solutions they implemented to improve efficiency, and how they’re now measuring their success. Additionally, we’ll talk about the future of her team as they continue to identify challenges and streamline the onboarding process.The session will be moderated by Sam David, Digital Customer Success Program Manager at&nbsp;<a href="http://monday.com/" rel="noopener noreferrer" target="_blank">monday.com</a>.

Meet-up: Izzy Carey from Ramp. Topic: Scaling Customer Onboarding

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