DCS Connect is the premier Slack community for digital customer success professionals. Connect with peer pioneers shaping the future of digital CS, share insights, and more.

DCS Connect Community (Slack)

Digital Success

Digital Scale

Scale

Onboarding

Agenda:

Join us for a discussion with Izzy Carey, Manager of Customer Success and Activation at Ramp, as she shares insights on how her team has enhanced the customer onboarding experience. We’ll explore the challenges they faced, the solutions they implemented to improve efficiency, and how they’re now measuring their success. Additionally, we’ll talk about the future of her team as they continue to identify challenges and streamline the onboarding process.

The session will be moderated by Sam David, Digital Customer Success Program Manager at monday.com.

Scaled Onboarding Programs

Discuss criteria for Digital Scale success and also the power of Office Hours.

MeetUp: Dan Ennis (Workato) and Sam David (Monday.com

In fact, 81% of all customers attempt to resolve issues themselves before reaching out to a live representative. So why not equip customers with the resources to help themselves if this is ultimately 

Why Digital Self-Service Matters

Josh Schachter, founder of UpdateAI, discussed how AI-driven insights can transform customer success by capturing and acting on key customer signals, helping companies increase revenue and reduce churn. He highlighted UpdateAI’s use of advanced frameworks and Retrieval-Augmented Generation (RAG) to provide structured, actionable insights from customer conversations.

Meet-Up: Josh Schachter from UpdateAI

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Digital and Scaled Success

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